Terms And Conditions


1.1 The Beefeater Visitor Centre online Tour Booking Service [www.beefeaterdistillery.com] is a site operated by Chivas Brothers Limited ("we"). We are registered in Scotland under company number SC268758 with our registered office at 111-113 Renfrew Road, Paisley, Scotland PA3 4DY.

1.2 This page (together with the documents referred to on it) tells you the terms and conditions on which we will supply any of the products listed in our online shop to you. Please read them carefully before ordering any products from our online shop. You should understand that by ordering any products from our online shop, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference. If you have any questions relating to these terms and conditions you should contact info@beefeaterdistillery.com.


2.1 Our online shop is only intended for use by people resident in the United Kingdom. We do not accept orders for individuals outside the United Kingdom. Please note however that although we can accept orders from anywhere in the United Kingdom we only deliver to mainland Great Britain (please see 5.4 Shipment below).


3.1 By placing an order, you warrant that:


4.1 All persons may be subject to an age challenge at the start of the tour.

4.2 If, on challenge, you are under 18 and unaccompanied by a person over 18 you will be asked to leave the tour. No refund will be given.


5.1 Due to the nature of experience we can only accommodate children from the age of 8, accompanied by an adult.

5.2 All tours are subject to availability and change/cancellation at short notice.

5.3 Proof of payment will be required prior to the start of the selected tour.

5.4 VIP tour - Due to the nature of experience we are only able to accommodate over 18s.

5.5 For pregnant guests, it is recommended to purchase an ‘under 18’s’ ticket for a tour without alcohol.

5.6 Please be aware visibly intoxicated guests will not be served alcohol.

5 .7 In the UK, the admissible Blood Alcohol level (BAC) is 80 milligrams of alcohol per 100 millilitres of blood. After completing our tasting experience, your BAC may exceed admissible levels. Please avoid attending a tour by driving -our distillery is close to major public transport links in Vauxhall, Kennington & Oval.

5.8 Please be aware of low risk alcohol consumption. The Chief Medical Officer’s guidelines recommend; consuming no more than 14 units a week on a regular basis.

5.9 – Spittoons are available during all tastings at our distillery. Please accept one from your host, should you wish to sample a taster without consumption.


6.1 A tour of the Beefeater Gin Visitor Centre including both the guide and self-guided sections.

6.2 A free Beefeater Dry Gin and Tonic in our Gallery Bar at the end of the tour.

6.3 As an alternative to the free gin & tonic a 5cl Beefeater Dry miniature bottle or soft drink can be offered.

All tickets are valid for a period of 12 months. If you are unable to attend the originally booked tour and would like to change the date and time, please contact us at info@beefeaterdistillery.com

Gift certificates are valid for redemption for a period of 12 months from the date of purchase.


Please note that if you are contracting as a consumer you are entitled to cancel this contract if you so wish provided you do so prior to the commencement of the selected tour.

To cancel the tour you must email the Beefeater Distillery at info@beefeaterdistillery.com with 48 hours notice.


Provided the tour is cancelled in accordance with section 7 a full refund will be given.

If Chivas cancels the tour for any reason a full refund will be given.


9.1 Prices and Taxes

The price of any tour will be as quoted on our online tour booking service from time to time except in cases of obvious error. We are under no obligation at any time to provide a tour to you at an incorrect (lower) price if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing. All prices shown against our tours are inclusive of VAT. We reserve the right to vary the prices of any tour at any time and without prior notice. Once an order has been acknowledged the prices quoted for that order will not be changed.

9.2 Payment Types

We accept [Visa and MasterCard credit cards, Visa Delta and Maestro debit cards]. Details of the card will be sent through the web to a secure server using encrypted email. By placing an order you, the buyer, consent to payment being charged to your credit/debit card. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer does not authorise payment we will not be liable for any delay or non-delivery. All transactions in our online shop are made in GBP Sterling. Title to the goods will pass to you, the buyer, on payment in full of the price of the goods.


10.1 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the tour goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where you and we could contemplate them at the time your order is accepted by us.

10.2 We are not responsible for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims which arise out of or in connection with the supply of goods and which are not foreseeable by you and us.

10.3 Notwithstanding the foregoing, nothing in these terms limits in any way our liability:

10.4 Events Outside Our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control ("Force Majeure Event"). Our performance under these terms and conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms and conditions may be performed despite the Force Majeure Event.


11.1 Changes To The Online Shop

We will attempt to ensure that the information available on the online tour booking service shop at any time is accurate. However, we will not be held liable for any errors or omissions. We will use reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

We reserve the right to:

11.2 Contact Us

If you would like to contact us, our online shop contact details are:

Beefeater London: The Home of Gin
20 Montford Place
SE11 5DE

Telephone: 020 7587 0034

11.3 General

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question will not be affected.

These terms and conditions and any document expressly referred to in them constitute the whole agreement between you and us and supersede any previous arrangement, understanding or agreement between you and us relating to the subject matter of these terms and conditions.

Any contract between you and us pursuant to these terms and conditions will be binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge, sub-contract or otherwise dispose of any such contract, or any of your rights or obligations arising under such a contract, without our prior written consent.

We may transfer, assign charge, sub-contract or otherwise dispose of any such contract, or any of our rights or obligations arising under such a contract, at any time.

These terms and conditions are governed by and construed in accordance with the Laws of England and you agree, as we do, to submit to the non-exclusive jurisdiction of the English Courts.

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